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Hotmail Help! :(
submitted 4 months 9 days 23 hours ago by: HawaOmar : 18 commentsHey fellow buzzers...
Hope u can help me here...
It seems my account password has been tampered with and so too has my secret question so I can't get into my account at the moment...I have been guessing answers to the new secret question I see but keep getting locked out after a few tries...what can I do? How can I access my account???? I really need to be authenticated as the account has (had?) critical data on it :'(
Many Thanks...
Comments
Oh I am so sorry. This is definitely bad news. I wonder where all those computer whizkids are now!!!
I am so dumb where computers are concerned. Anyways future advice is keep sending ur emails to another email address so that things are safe elsewhere at least.
Hope someone here solves the problem.
Tell me bwt it :'( I'm bamboozled...hope someone can solve ths pb too...thnx4d advice...wl def b sure to follow it frm now onwrds...
Go to this page and fill out the required info
https://support.live.com/eform.aspx?productKey=wlid&ct=eformts&scrx=1
MSN tech support will look at this issue; in all likelihood, though, they will not be able to help you if you don't know the password and especially if your secret answer does not match their records. Hotmail accounts are created without requiring any personal identification information so it is virtually impossible to determine who a specific account belongs to.
If I were to make a guess, you are pretty much out of luck here unless you run into a sympathetic person at MSN
Sorry for being the bearer of bad news
I hope the link Khalifah has sent, will work for you. All the best.
I filled in the required info on dat link but the page now refuses to submit - i've tried refreshing almost a hundred times but alas, it's not working :'(
Ah, it finally submitted - just got to sit tight for a max of 24hours and hope dat it will be sorted...or lose all my info and open up another account :( oh well, such is life...
Thanx Khalifa! :)
Anytime!
Luck dear! :)
Khalifa - ur a star, Amigo! :)
Microsoft did actually respond, as follows:
"Hello Hawa,
Thank you for writing to Windows Live ID Technical Support. This is Ana Lee and I gather that you are concerned that your (*edited hotmail add*) account may have been compromised, as the system would not recognize your password or secret question and answer. I realize the importance of this and I am very much willing to help you the soonest time possible.
Microsoft takes the privacy and security of our customers seriously. Please review the Microsoft Online Privacy information at http://privacy.microsoft.com.
For more information about the Windows Live Terms of Use, visit the following Microsoft Web site:
http://tou.live.com
For us to investigate your concern, you must provide more information to prove ownership of the account before we can send you an e-mail containing the link that will allow you to reset the password of your Windows Live ID. Please send us the following information completely and accurately:
Important: In order to have your issue resolved immediately and to avoid further inconvenience, we suggest that you fill in the account information completely and accurately. Use the same information you have provided when you registered your account. We need at least 48 hrs to properly investigate your password issue. Rest assured that we value the security and confidentiality of the information that you will send us, and it will only be used in resolving your password issue.
1. Your Windows Live ID
2. Your First and Last Names
3. Date of Birth (Month/Date/Year)
4. Country or Region
5. State (if applicable)
6. Zip or Postal Code
7. Your IP address List the IP addresses from each computer that you use to access your account. To determine your IP address, visit the following Web site:
http://www.whatismyip.com
The numbers that appear at the top of this Web page is your IP address.
8. Answer to your Secret Question (if applicable)
9. Alternate email address associated with the account (if applicable)
10. Your Internet Service Provider. An ISP is a company that provides an end user with a connection to the Internet and other similar services, such as e-mail. Examples include MSNIA, EarthLink, and Comcast.
11. Last date and time you successfully signed in
For Windows Live Mail customers
12. Any folders you created (aside from the default folders)
13. Contacts in your address book (please include the e-mail address)
14. Subjects of any old mail that is in your Inbox or mail folders
For Windows Live Messenger customers
15. A list of Contacts in your buddy list (please include the e-mail address)
16. Your Windows Live Messenger Nickname (your Messenger display name)
When we receive and verify the answers that you provide, we can give you the information that you need to reset your password.
We look forward to your response soon. We appreciate your continued support as we strive to provide you with the highest quality service available.
Sincerely,
Ana Lee
Windows Live ID Technical Support"
So, guys, better note d above down in case of pblems in d future...I gotta sit tight for another 48hours and hope I can access my info thereafter :)
Glad I could help; hope it works!
Grrr8 news - my account is fully functional now...Microsoft verified the info I sent and sent me the relevant info to use my acct agn :))))
Use it then dammit! I am mad at you Hawa! :)
sorry.....I had intended to but arrrrggh, electricity woes!!!!! :(
That's a dampener! :(
I know - it majorly sux...i'm sowee :'(
Well......I am all smiles now!!!! You too I guess ;)
Yup - me2! :)